Software to Help Technology Teams Manage Big Projects: WalkMe Alternatives

Introduction

This is the generation of modernization and advancement. People are becoming extra smart with the help of technology. Therefore, the technology always plays a very vital part in human development. There are many gadgets and software are available to ease human effort while also increasing productivity.

Walkme is a sales and marketing company that produces software for online training, user research and customer service. Walkme’s product line includes walkthroughs, web guides (also known as “wizards”), real-time guidance, feedback surveys and business metrics.

Alternative Products To Walkme

There are several alternative products to Walkme like Whatfix, Pendo, Appecues, Userlane, Nickelled and Inline Manuel. This article will go into more detail on some of walkme alternatives:

Whatfix: Whatfix offers a similar product to that of WalkMe, but there are a few considerations to consider before choosing one over the other. Whatfix was designed with support teams in mind, so their solution focuses on guiding customers through interactions allowing them quick access to their knowledge base and customer service teams. Whatfix functions in a very similar way to walkme. They provide web guides and real-time guidance; however, one of the significant difference is that he/she can add chatbots into the mix making it easier for his/her customers to ask questions if they get stuck during their training process.

Pendo: Pendo is known for its awesome analytics and reporting, which shows one exactly where people are dropping off or getting stuck on their website or app, enabling them to make data-driven decisions about improving user experience. Pendo provides one with tools like surveys after each guide is finished, heatmaps (that show what actions were taken), notifications at key moments within their apps, deep linking (which means their users will never have to search for help again) and a whole lot more.

Appecues: Appecues is made to be a product that can do anything, but they put a special focus on walkthroughs which makes it a great alternative to walkme if this is what one is looking for. They give one a heads up about feature usage through notifications; plus, they provide real-time feedback via out-of-the-box analytics and email reports that one can use to their advantage to increase user conversion rates. Some other features that Appceues provides are: customizable guidance paths (to track specific customer behaviours), collaborative tools (so multiple team members can work together), custom setup (which allows him/her different ways of showing their users where they should go next, and lastly a mobile app which gives one the ability to create walkthroughs on their mobile device).

Userlane: Userlane is one of the most popular product alternatives walkme has. Userlane was designed for companies with complex business processes or highly-staged transactions that often require multiple customer interactions to complete a purchase. Their software provides custom web journeys, route optimization (which tells users where to go depending on what they’ve already done), step-by-step guides and notifications. One thing all people like about their solution is that it’s very customizable so one can be sure they are getting exactly what they need and that means giving businesses more power than most other user onboarding tools out there do.

Nickelled: Nickelled is like the walkme alternative that focuses on web-based analytics, which means they aren’t just about training but also gathering information. Nickelled’s major aim is to ensure your customers are getting engaged with your website and not leaving without completing their goals. They help one achieve this through features like A/B testing – so he/she can figure out what works best for them, conducting user interviews (so they know exactly what their customer wants) and personalized email sequences – which let them send emails based on specific interactions with their product or service.

Last but not least is the solution made by Inline Manuel, an app support software designed to improve customer engagement by guiding users through applications. Their approach focuses on “in-app micro-learning,” which essentially means you can teach your users without them even knowing it. Their aim is to help businesses save time and money by making sure their customers can complete tasks on their own. The features they offer include intelligent notifications (which take the user through the necessary steps), customer journey management, session playback, and live chat support to assist users if they get stuck or confused.