Can you imagine how your customers make their purchasing decisions? To do so, we’d need to create a buyer persona, a fictional portrayal of the behavior of a user segment labeled as “potential buyers.” It will be easy to determine our customer’s goals, motivations, desires, and limits.
Are you aware of the terms TOFU, MOFU, and BOFU? If you’ve come to think about what they imply, it’s because you’ve come to the proper place to develop an Inbound Marketing strategy. In a nutshell, content marketing uses valuable material to attract potential clients.
Before we go over the variations between TOFU, MOFU, and BOFU and the conversion funnel, it’s vital to go over the customer journey, which, as previously stated, allows us to picture how different potential customers make purchasing decisions.
In our business plan, we focus on the customer experience.
The customer journey should be considered when developing a marketing plan. But why? What is the aim of our strategy’s customer journey definition?
For starters, it comes in handy while creating the material for our website. It also enables us to deliver the proper answers at the right moment to the user, encouraging conversion. The keywords we should employ to position ourselves are determined by the customer’s queries. Furthermore, their reasons and objections assist us in determining the current themes that people are interested in. Lastly, interacting on social media helps build a relationship of trust between the customer and the business.
What’s the difference between TOFU, MOFU, and BOFU, and how do you tell them apart?
The ideas of TOFU, MOFU, BOFU are all related to the conversion funnel, which depicts the targeted market segment’s collective behavior. It emphasizes, first and foremost, how potential clients are gradually reduced as they advance down the funnel until they reach the conversion. According to what stage a user is in their journey (TOFU, MOFU, BOFU), we can identify which methods are best for them (BOFU). These characteristics let us identify which of the conversion funnel’s main exit or abandonment points are. These elements assist us in determining which of the conversion funnel’s primary possible exit or abandonment points are. This allows us to devise techniques for recovering or redirecting users into the funnel.
The top of the funnel, often known as TOFU, is the part of the conversion funnel with the most users. Its main goal is to get people to come to the site, which can be done by doing things like:
Search Engine Optimization (SEO) is a term that refers to the process of optimizing
Campaigns based on pay-per-click (PPC)
Campaigns using banners or display ads
Material that is being promoted, commercials, or opinion leaders can be used in campaigns both online and offline
Email addresses are obtained from third-party databases
To use these tactics, we must first have appropriate, high-quality content that addresses users’ wants and concerns. Once we begin receiving visits, each tactic should be evaluated individually to determine which is the most effective. Which one, in other words, attracts visitors at a cheaper cost?
The middle of the conversion funnel, also known as MOFU, is where the main goal is to bring that visit closer to our conversion goal. In this phase, the consumer has expressed interest in a product but has yet to make a purchase decision, or he has become sidetracked and forgotten to complete the transaction. The idea is to classify the traffic to determine what each user is interested in and what motivates them to buy.
If a direct transaction is not made at this point, the user can be invited to register or subscribe to the newsletter to receive offers and promotions. As a result, the user will become a lead (contact), and you will get all of their information from them.
Furthermore, if the user has provided you with their information, you can boost your chances of success by giving them an incentive or something of interest in exchange. You’ll have a higher chance of identifying their interests or motivations this way, and you’ll be able to propose something that they won’t be able to refuse. If they haven’t given you their information, on the other hand, you can place a cookie in their browser and utilize it to serve them retargeting ads. Furthermore, due to the cookie, you can personalize specific content portions of your website on their next visit, including offers on products in which they expressed interest. This increases the likelihood of conversion.
BOFU, or Bottom of the Funnel, is the final stage of the conversion funnel, with two goals: transaction closure and client loyalty. The goal of the first section is to identify users that do not convert and determine where and why they leave the funnel. To achieve this, tactics such as
Usability of a website.
Optimization of Conversion Rates (CRO).
Remarketing campaigns are remarketing.
Marketing actions that are automated.
Before raising traffic acquisition spending, it’s critical to address conversion issues. Otherwise, we’ll just add to the number of unhappy customers.
On the other hand, customer loyalty is predicated on boosting their buy frequency and lengthening their life cycle. Because we already know our customers at this point, their information will be incredibly beneficial in further personalizing and impacting the offers made to this type of customer. We can utilize the following marketing methods at this phase:
Email marketing is a type of marketing that involves sending emails to people.
Remarketing campaigns are a type of remarketing.
Integration of automated marketing actions.
Dynamisation of social networks.
It is cheaper to keep and continue selling to a past customer than to make a new one. That’s why it’s important to invest in customer loyalty and use the right marketing methods.